New Clients

Thank you for choosing Heartland Investigative Group. We are pleased that you have decided to work with our firm and we are confident you will be very satisfied with the services that we offer.

Before you register as a new client, please take a moment to read the Heartland Service Agreement below which outlines our responsibilities to you and covers common administrative issues related to servicing your account. This agreement evidences our commitment to you as a client.

The words “we,” “us,” and “our” refer to the entity from which you have requested Services, and the words “you” and “your” mean you, the individual(s) or entity requesting the Services. “Communication” means any customer agreements or amendments thereto, monthly billing or account statements, notices, responses to claims, transaction history, privacy policies and all other information related to the Services, including but not limited to information that we are required by law to provide to you in writing. Communications that we provide to you in electronic form will be provided either (1) via e-mail, (2) by access to a web site that we will designate in an e-mail notice we send to you at the time the information is available, (3) to the extent permissible by law, by access to a web site that we will generally designate in advance for such purpose, or (4) by requesting you download a PDF file containing the Communication.

You may withdraw your consent to receive Communications in electronic form by calling us at 651-523-6827 or by contacting us at At our option, we may treat your provision of an invalid e-mail address, or the subsequent malfunction of a previously valid e-mail address, as a withdrawal of your consent to receive electronic Communications. We will not impose any fee to process the withdrawal of your consent to receive electronic Communications; however your access and use of our Services may be terminated. Any withdrawal of your consent to receive electronic Communications will be effective only after we have a reasonable period of time to process your withdrawal.

We will not send you a paper copy of any Communication which is available electronically, unless you request it, or we otherwise deem it appropriate to do so. You can obtain a paper copy of an electronic Communication by printing it yourself or by requesting that we mail you a paper copy, provided that such request is made within a reasonable time after we first provided the electronic Communication to you. To request a paper copy, call us at 651-523-6827 or by contacting us at We may charge you a reasonable service charge for the delivery of paper copies of any Communication provided to you electronically pursuant to this authorization. We reserve the right, but assume no obligation, to provide a paper (instead of electronic) copy of any Communication that you have authorized us to provide electronically.

All Communications in either electronic or paper format from us to you will be considered “in writing.” You should print or download for your records a copy of this disclosure and any other Communication that is important to you. You acknowledge and agree that your consent to electronic Communications is being provided in connection with a transaction affecting interstate commerce that is subject to the federal Electronic Signatures in Global and National Commerce Act, and that you and we both intend that the Act apply to the fullest extent possible to validate our ability to conduct business with you by electronic means. We reserve the right, in our sole discretion, to discontinue the provision of your electronic Communications, or to terminate or change the terms and conditions on which we provide electronic Communications. We will provide you with notice of any such termination or change as required by law.

Please read these terms carefully. By selecting “I agree to these terms” at the bottom of this agreement, you acknowledge that you have read and understand this agreement and agree to be bound by its terms and conditions. If you do not agree to these terms, please select “I disagree with these terms” and “Submit.”


The online Investigative Service Agreement form is temporarily under maintenance and will be available shortly.